ITIL

Solution Search:
ITIL® v3: What It Is and Why You Should Care by Global Knowledge
This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit...
10 Simple Steps to ITIL Network Compliance by Netcordia
are marketing their products as ITIL-compliant, and many are, to some degree or another. But only a few clearly stand out because of their ability to make ITIL...
Improve Your Business through Best Practice IT Management by Kaseya
of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses...
CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness by CIO Decisions
explore IT Service Management and ITIL and how they can help organizations meet business objectives.

 

Part one of this e-zine discusses how IT Service...
Customer Case Study Super Group by Cherwell
lookout for a system that provided ITIL out-of-the-box, could be adopted and modified to meet changing business needs, and was cost effective and efficient. Read...
Fostering Innovation through line-of-business and IT teamwork by ServiceNow
e-guide to learn more about how ITIL can be used to achieve innovation while improving workflow processes, enhancing collaborating and increasing...
Implementing Best Practices: The Dell Management Console and ITIL by Dell, Inc. and Intel®
the IT Infrastructure Library (ITIL) for guidance on the development and implementation of standardized processes.
Apply the ITIL Framework with Confidence by TechExcel
This whitepaper explains how ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering...
Customer Case Study First Rate by Cherwell
out-of-the-box configuration of key ITIL processes made for a quick and easy implementation, enabling easy development of new functionality by all authorized...
Have you built your IT roadmap for 2011? Strategies for incorporating licensing best practices by HP and Microsoft
Find out how you can leverage ITIL to recover costs and discover guidelines for negotiating license agreements.

Licensing and license management are...
5 Questions about ITSM and Cloud Computing by CA Technologies.
Computing without instituting ITIL best practice processes.

Written by Malcolm Fry, this booklet is based around the service lifecycle approach to...
Kaseya IT Automation Framework by Kaseya International Limited
code-base/platform. The addition of ITIL-aligned IT service management capabilities makes Kaseya’s IT Automation Framework a compelling set of IT management...
Centennial Discovery 2007 by FrontRange Solutions Inc
best practice frameworks such as ITIL, control IT costs, manage software compliance and increase network efficiencies.

Terms of Trial License: The trial...
eGuide: The changing landscape in IT systems management by Hewlett-Packard Limited

 In this e-guide's second article, the ITIL's former chief architect Sharon Taylor shares a prescriptive approach to:

  • Identifying key service "ingredients"
...
Business Service Management by ASG Software Solutions
IT Infrastructure Library (ITIL) compliant. The dynamic dashboards of ASG's BSP allow you to proactively identify and address issues before they impair...
RELATED TIPS
It is important to establish an ITIL service management training program to examine the roles people in the organization will play and the skills (from a...