Call Accounting and Management

In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. Children's Memorial engaged ABS to provide a variety of consulting services, one of the assignments involved conducting an independent assessment of the hospital's existing help desk in order to improve service levels.

With the...

This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. Leaders in today's global communications industry must find effective ways to deal with rapid change. New regulations, technological breakthroughs and the seemingly daily creation of alternative business models present both hurdles and opportunities--and those who...