Decision Support Systems

Telelogic® Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic® Change™ and Telelogic DOORS®. Today's organizations must meet the demands of their customers with high quality products, developed in less time than ever before. Managers do their best to meet deadlines by deciphering overwhelming and often...

Telelogic® Focal Point™ offers the only product portfolio management solution with the unique perspective of improving product value and increasing agility from idea conception through the product lifecycle with a continual focus on customer needs. Telelogic® Focal Point™ is a configurable Web-based decision support platform for product portfolio management. Telelogic® Focal Point™ reduces the chaos of managing information in e-mails, documents and spreadsheets by...

In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter. Are you delivering support both effectively and efficiently? Your support structure affects both the effectiveness of the service you deliver to your customers and its efficiency. It also influences how happy your analysts are in their jobs. Your...

This E-Guide examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. As companies deploy next-generation technologies to support more efficient and effective business operations, their IT networks are becoming highly distributed and increasingly complex. But with budgetary pressures forcing organizations to justify every dollar spent on IT,...

Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today. THE MOST WIDELY DEPLOYED PERFORMANCE MANAGEMENT SOLUTION The Actuate Performance Management Centers of Excellence focus only on Performance Management. As this is all that we do, our efforts and investment are exclusively directed to ensure that we have leading...

This podcast explores how one phone company was able to save millions of dollars a year by migrating to Oracle. Learn how Oracle's Solutions Support Center enables you to achieve ROI and engage in customized troubleshooting. Organizations suffer from both business and technical challenges in terms of availability, scalability and cost containment. Listen to this podcast to learn how one phone company saved millions of dollars a year by migrating to Oracle. Explore how...

Read this white paper for tips on selecting the best support approach for your IT shop's Linux platform. You'll learn about various options and the essential components of a successful support system. Despite the fact that Linux has been established as a full-featured, dependable operating system, support challenges have prevented many enterprises from fully standardizing this platform. This white paper assists enterprise customers in making the best possible...

Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented. Knowledge Management provides distinct benefits to IT support. It is important to ensure that people, process and technology are aligned towards the goals of knowledge management, and that best practice approaches are used in the knowledge management...

Techniques and technologies exist today that make a lot of the highly-manual activities of the network administrator significantly easier, this series discusses a few of those tasks along with ways to make them easier. For the harried network administrator, any tools that automate otherwise manual tasks and quickly take them from problem to resolution are highly desired. Techniques and technologies exist today that make a lot of the otherwise highly-manual...

ILOG's Business Rules Management System, or JRules, provides a business rule management system that enables all business rules to be externalized. This allows the business to develop the rules directly, ensuring the rules accurately reflect the business. ILOG JRules provides a full function business rule management system (BRMS) that enables all business rules to be externalised. The externalisation enables the business to develop the rules directly thereby ensuring that...