Technology ROI Tools

This white paper describes how SAP customers use Winshuttle solutions to automate the shuttling of financial data between Microsoft Excel and SAP transactions. This white paper describes how SAP customers use Winshuttle solutions to automate the shuttling of financial data between Microsoft Excel and SAP transactions. This paper is written for business decision makers (BDMs) in medium or large enterprises who want to know more about how Winshuttle software can improve...

This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions. Customer Relationship Management (CRM) solutions are becoming increasingly prevalent in today's organizations to collect and manage information about customers. These solutions make it possible to improve the...

Service-orientation, with the advent of Web services, is the latest technology solution put forward to automate business activities. Service-orientation, with the advent of Web services, is the latest technology solution put forward to automate business activities. (For a good overview of SOA and related concepts in Microsoft's connected systems strategy, please refer to Service Orientation and its role in Your Connected Systems Strategy.) The concepts...

This white paper outlines the top ten strategic steps that should be taken to reduce the Total Cost of Ownership (TCO) of a storage infrastructure. As corporate storage environments continue to grow, and the data becomes more important to the organization, IT departments struggle with increasing cost and complexity. This white paper outlines the top ten strategic steps that should be taken to reduce the Total Cost of Ownership (TCO) of a storage infrastructure. By...

Accelerated server refresh is part of our broader data center efficiency program, which includes initiatives such as data center consolidation and server virtualization and aims to generate overall savings of USD 1 billion or more. Accelerated server refresh is part of our broader data center efficiency program, which includes initiatives such as data center consolidation and server virtualization and aims to generate overall savings of USD 1 billion or more...

This white paper examines the TCO of this blade solution at acquisition and at 1, 3, and 5 years. TCO includes hardware, support, management software, IO virtualization, power, cooling, network ports, and data center space. Enterprises of all sizes are deploying or considering deploying blade systems as a way to consolidate resources and lower their total cost of ownership. These solutions tend to be easier to deploy and manage than traditional rack servers and offer lower energy...

This white paper explores a modular blade server enclosure that offers comprehensive functionality comparable to standard rack-mounted servers, efficient energy use, upgradable components, and simplified deployment and management. This white paper explores a modular blade server enclosure that offers comprehensive functionality comparable to standard rack-mounted servers, efficient energy use, upgradable components, and simplified deployment...

The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible. The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible. The goal...

When multiple receivers are required to get the same data at approximately the same time, multicast is a more efficient way of delivering data than unicast. When multiple receivers are required to get the same data at approximately the same time, multicast is a more efficient way of delivering data than unicast.

A unicast packet has a single source IP address and a single destination IP address. Data will be delivered to a single host. A multicast packet has a single source IP,...

The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits. Business Service Management (BSM) is a relatively new term in the IT management community. Over the last few years, it has become a sort of buzzword--many vendors are adopting the term and using it to market their products and services. The average executive is now inundated with vendors and products all claiming to deliver BSM--whatever that...

This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue. Designing security architectures is not so difficult, providing you have a good road map. Policies and procedures within the organization are that road map to effective and efficient security designs. Risk Management is the bridge between the two. One huge element in the risk management process...

This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. The Information Technology Infrastructure Library® (ITIL) has been around for nearly 20 years, and within the last five years it has become the de-facto model and framework for managing IT organizations. ITIL truly is the "next big thing." If ITIL is new to you, then now is the time to...

Nationwide Building Society, a leading financial institution, has seen a dramatic increase in phishing attacks. By using MarkMonito's AntiPhishing solutions they've been able to quickly shut down phishing sites, saving thousands of pounds per month. As a leading UK-based financial institution, Nationwide Building Society became one of a number of prime targets for online fraud as offenders increasingly used the organization as a "test bed" for online phishing scams...

This white paper uses examples in three industries with the heaviest fax usage - finance, healthcare, and insurance - to demonstrate costs and risks that are shared across all industries. This white paper uses examples in three industries with the heaviest fax usage - finance, healthcare, and insurance - to demonstrate costs and risks that are shared across all industries, and then highlights the areas where the use of an Internet Protocol (IP) faxing solution can...

The integration of unified communications and advances in wireless technology have created opportunities for companies to integrate mobility into the organization. The integration of unified communications and advances in wireless technology have created opportunities for companies to integrate mobility into the organization. The further integration of communications and mobility into business process as well as advancements in wireless technologies have...

In this paper, NetForecast analysts interviewed customers who have deployed Wide-Area Data Services (WDS), and the results show that WDS technology has significant strategic business value to companies. Looking for solid data behind the cost-savings story of wide-area data services (WDS)? In this paper, NetForecast analysts interviewed customers who have deployed WDS, and the results show that WDS technology has significant strategic business value to companies...

Want to know how utilising eProcurement can help you reduce your carbon footprint? Check out our free Green Calculator and find out what kind of impact you could have on the environment. Want to know how utilising eProcurement can help you reduce your carbon footprint? Check out our free Green Calculator and find out what kind of impact you could have on the environment...

The marketing team integrated Manticore Technology with their existing salesforce.com solution to create a comprehensive demand generation platform. The marketing team integrated Manticore Technology with their existing salesforce.com solution to create a comprehensive demand generation platform. Dempsey explained that since Manticore Technology is software-as-a-service (SAAS), implementation was very simple and straightforward. Integration with...

This Guide to IT Search is your first step to choosing an IT Search solution. In it, you'll find questions to ask yourself before deciding on criteria and priorities. Whatever the scale of your infrastructure, whatever your budget, we can help This document explains IT Search is new ability to instantly search all the data generated by applications, servers and network devices in IT infrastructure IT Search can help with:

• Operations to quickly find and recover from problems

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Whether your motivation to replace your legacy mega-suite is strategic, financial or purely operational, look no further. Use the set of proven and actionable best practices documented in this white paper to successfully transition from a mega-suite. A Network and Systems Management (NSM) platform is a critical part of your business' technology infrastructure, enabling your IT staff to ensure the optimal performance of your networks, datacenters and business-facing...

This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents This paper is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents. Business documents (purchase orders, invoices...

Few enterprises have a detailed understanding of how much they are spending on telecom equipment and services. Learn how AnchorPoint offers a fully integrated applications software suite to manage current and planned communications environments. Few enterprises have a detailed understanding of how much they are spending on telecom equipment and services or with whom. Although changes in technology and organizational management have been extraordinary in a...

AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI. While the growth of VoIP and converging communications is on the rise, organizations are faced with the task of justifying the cost of moving from a traditional PBX /key telecom system to IP Telephony. IT/Telecom management must ensure that the move...

Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies.. Experience gathered during large-scale implementation of agile concepts in software development projects teaches us that the currently popular agile software development methods (like Scrum) do not scale to program...

This paper focuses on re-defining the job of project manager to better fit the self-managed team environment, one of the core Agile principles. Special emphasis is placed on the shift to servant leadership, with its focus on facilitation and collaboration Agile software development methodologies such as Extreme Programming (XP), Scrum, Crystal, Lean, etc., are becoming more prevalent in the industry. What is it about these approaches that have companies all over the world casting...