Service Organization Management

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. Epicor's Professional Service Automation (PSA)model incorporates the five key processes found within service centric...

This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity. Service providers that want to increase enterprise sales opportunities need to ensure they know how to sell the CIO, as networking and IT become more integrated with overall corporate goals. Selling the CIO on business services will help telecom service providers improve their RFP responses and increase business services revenue, no matter what the size of the...

This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services. This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services. Explore ITIL's powerful set of guidelines that enable IT to deliver greater value and better align itself with...

Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I... Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and...