Voice Logging and Quality Assurance Recording

SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone. SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone. With a simple phone call, you can record your impressions about a just-completed meeting, set a follow-up task, or connect...

Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions. With Inbound and Outbound IVR solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions - whether they are inbound callers, or outbound dialing...

Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. As companies migrate from traditional telephony to Voice over IP, there are more design decisions to make when choosing the most appropriate implementation type. The choices include variations of centralized or distributed architectures, as well as a choice of call control protocols. The design decision may be...

This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO. Record keeping has become an indispensable part of our culture. As the number of daily transactions and interactions a business performs has gone up, so too has the burden of proof on all parties involved.

We believe the answer is the ECHO digital recording solution. Suddenly it's not a matter of who is loudest or can use...

Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems. It supports legacy G3 DEFINITY switches as well as the latest S8000 series media servers and media gateways. TDM, VoIP or both, to ECHO™...

Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. Most organizations today acknowledge that call recording and review are the most effective and efficient ways to ensure their customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for focused customer experience management through...

This paper from Bloor Research is intended to highlight the major issues involved in data migration. Bloor hopes that an understanding of the complexities involved will help readers to understand why data migration needs to have its status elevated. At... According to research conducted by Bloor Research industry currently spends in excess of $5 billion per annum on data migration, including software, services, consulting and so forth. Yet there is no market for data...