Customer Self-service/ e-Self Help

In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels. In this Webcast, learn about a high-productivity interface, email request processing and self-service that will speed up response times and improve user satisfaction levels. Explore how auditing, remote desktop management and bar coding functions can optimize...

This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. Give a man a fish and he'll eat for a day. Teach a man to fish, and he'll eat for a lifetime. In spite of general acknowledgement of this ancient wisdom, it's not a practice commonly applied to today's enterprise. Yet, in the face of demands to cut costs, while maintaining high levels of customer satisfaction, the concept of equipping customers...

This paper explains how to excel at customer service using the best tools for the task. IBM Enterprise Content Management (ECM) gives insurance companies the ability to create and manage electronic files, store documents, distribute information and process payments. A self service approach offers efficiencies, reduces the overall cost of handling customer transactions and reinforces the competitive differentiation for the company as more customers, agents and...

This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. The concept of transpromo--adding relevant, promotional messages to transactional mail--has taken a leading role in marketing today. When you add personalized marketing content to statements, invoices and...