The Service Catalogue and the CMDB
by newScale, Inc.

> View this White Paper now

Published on: 10/01/2008
Type of content: White Paper
Format: Adobe Acrobat (.pdf)
Length: 12
Price: FREE

Overview
Many organizations implementing the Information Technology Infrastructure Library (ITIL) as part of their IT service management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.

Read this white paper to learn how you can deploy a Service Catalogue in the early stages of your organization's adoption of ITIL. Discover how the Service Catalogue can deliver significant ROI with low risk-providing results in a much shorter timescale than one would achieve through implementing a CMDB in isolation. Explore implementation best practices that will help you realize financial benefits as well as:

▪ Enabling end-to-end IT service management
▪ Aligning IT service delivery with customer expectations
▪ Improving operational efficiency

> View this White Paper now

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