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Published on: 10/01/2008
Type of content: Webcast
Format: Streaming Multimedia (.swf)
Price: FREE

Overview
In this Webinar Rodrigo Flores, CTO and Founder of newScale, and Char LaBounty, President and Founder of LaBounty & Associates, Inc., will share with you how to move your IT organization from technology-centric to service-centric with ITIL.

Have you considered the following?

1. How can your IT organization effectively serve internal customers in the business without first understanding what IT services are required?
2. How can you meet your customer's service expectations if you haven't established agreed-upon service levels?

The IT Service Catalog is the foundation for defining and standardizing the services that IT provides for the business. Service Level Management provides the basis for setting, measuring and improving service levels to meet business needs. Both are essential to ITIL success.

Download this webinar replay and get practical advice and guidance on:

1. ITIL - how to move from a technology-centric to service-centric approach;
2. Service Catalog - how to deploy an actionable and operational catalog; and
3. Service Level Management - where do SLAs, OLAs, and underpinning contracts fit in?

This web seminar is for anyone embarking on an ITIL, SLM, or Service Catalog initiative. Listen and receive valuable insight on how to move to a customer-focused IT Service Management model.

> View this Webcast now