|
Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutions
by SERENA Software, Inc.
Published on: 06/30/2011 Overview Most contemporary IT Service Management (ITSM) solutions don't offer a process-based approach to tackling the current challenges around TCO, visibility and usability. But Serena Service Manager does just that. Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.
Solution Center
Cloud provider liability limits are quite the paradox. On the one hand, most large providers are saying to customers, "We accept no liability for business lost due to a breach in service." On the other, CIOs are loath to accept the financial risk of...
More...
Aug 17, 2010
With the major standards bodies working out identity management and security and portability in the cloud, the industry has turned its attention to another matter: cloud computing law and order -- in particular, the lack of jurisprudence as...
More...
Aug 12, 2010
|
Other content by this company
|