Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutionsby SERENA Software, Inc.
Published on: 06/30/2011
Most contemporary IT Service Management (ITSM) solutions don't offer a process-based approach to tackling the current challenges around TCO, visibility and usability. But Serena Service Manager does just that.
Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.
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