The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?
by ABS Associates, Inc.

> View this White Paper now

Published on: 02/01/2008
Type of content: White Paper
Format: Adobe Acrobat (.pdf)
Length: 8
Price: FREE

Overview
You are considering outsourcing your contact center or employee help desk function, and you can't decide whether to look at onshore or offshore options. While cost is a factor, are there certain instances when onshore outsourcing makes more business sense than offshoring? Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.

> View this White Paper now

Solution Center
Given the economic recession, this year's Thanksgiving table could be a little less festive than in years past. But it doesn't mean we don't have things for which to give thanks -- like cutting-edge technologies that actually improve business. The... More...
Nov 26, 2008
Thinking of implementing a business intelligence (BI) solution with all the bells and widgets? A great user interface is always a plus. So is sound architecture. But to ensure your user community will happily relinquish its PDFs and... More...
Nov 25, 2008
Other content by this company
Case Study: Ennis Knupp + Associates by ABS Associates, Inc.
This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS. Experiencing slow response time, inconsistency, lack of redundancy and labor intensive data restoration are major issues for many...
Case Study: Children's Memorial Hospital by ABS Associates, Inc.
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. Children's...