SearchCIO.com

Solution Search:
Improving IT Economics and Gaining Business Value with CA Enterprise IT Management Software: An ROI Study by CA
by customers using CA's Enterprise IT Management (EITM) software products to help manage their IT infrastructure and operations. The study is based on using standard IDC...
Does DELL Beat HP at Delivering Simplified IT Management? (DMC Competitive Analysis) by Dell, Inc. and Intel
Dell claims that its management solutions, based on Altiris, do more than HP's to simplify management. Are these claims valid? Ptak, Noel & Associates LLC (PNA...
Leapfrog Services by CA
Services uses an Enterprise IT Management solution from CA.

This centralized management approach has enabled Leapfrog to standardize its core processes and...
Business Service Management: What It Is and Why You Should Care by Global Knowledge
BSM) is a relatively new term in the IT management community. Over the last few years, it has become a sort of buzzword--many vendors are adopting the term and using it...
Producing MAINVIEW Performance Graphs with MAINVIEW Batch and Excel by BMC Software, Inc
to produce performance graphs for IT management. BMC MAINVIEW keeps a wealth of historical data that can be used to produce performance graphs for IT management. By...
HP Newsletter Featuring Gartner research on IT Operations Management by Hewlett-Packard Company
paper to learn about the nine common IT management products that provide consolidation, integration and information that support the infrastructure projects of...
The Top 3 IT Moves in 2009 by Citrix
more than ever there is pressure on IT budgets and staff to optimize existing infrastructure. Join Forrester® Research and Citrix® in this web seminar...
File System Auditor Version 2.0.8 by ScriptLogic Corporation
confidential data yesterday. IT management standards insist on it, compliance standards require it, but can you deliver? Product Type: Compliance, security of file...
E-Book: The Midmarket CIO's Guide to Disaster Recovery Planning by Compellent
important (and complex) aspects of IT management. But as responsibilities trickle out of IT into other areas of the business, what's the midmarket CIO's role in disaster...
Network and Voice Management Software from CA by CA
availability system wide. IT management requires alerts whenever system performance deviates from routine reporting. They must have complete root cause...
Optimizing Mainframe Success by Simplifying Ownership by CA
2.0 initiative eliminates this IT management conundrum by simplifying mainframe ownership - helping you effectively handle your growing budget, staffing and...
How Can I Deliver Exceptional Support to My Multi-Services Customers? by CA
CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of...
Podcast: Application Performance Management Best Practices by CA
Application performance management is the art and science of keeping application services running properly once in production. Your business depends on...
Application Performance Management Best Practices by CA
Application performance management is the art and science of keeping application services running properly once in production. Your business depends on...
Implementing Best Practices: The Dell Management Console and ITIL by Dell, Inc. and Intel
is simplifying and standardizing IT management. Constantly developing and redeveloping processes internally, however, is often costly and unproductive. As a result...
The Five Essential Ingredients for Effective Event Correlation and Root Cause Analysis by CA
we care about transforming our IT infrastructure?” According to a recent independent study, downtime can cost the average large enterprise at least 3...
Integrated Infrastructure and Performance Management for Virtualized Environments by CA
used to simplify infrastructure management. With the addition of CA Virtual Performance Management to CA Spectrum® Infrastructure Manager and CA eHealth®...
IDC White Paper: Making the Business Case for IT Consolidation by Hewlett-Packard Company
include datacenters and IT management tool consolidation. The two main drivers for these IT consolidation projects are cost reduction and innovation which...
Does Your Organization Need a Project Management Office? by Oracle Corporation
important to define project management processes & develop metrics & best practices for keeping projects on time and within budget. Read this paper to find out if...
Virtualization Technologies and Their Impact On Disaster Recovery Planning by Double-Take Software
result is reduced costs, simplified IT management, and minimized space requirements. The need to protect these virtualized systems is paramount and in situations where...
Expert Tips
It is important to establish an ITIL service management training program to examine the roles people in the organization will play and the skills (from a process and technology perspective) that they will need to fulfill the specific responsibilities. This is very similar in concept to the ITIL V3 Responsible, Accountable, Consulted and Informed model for things like change management. Once you set up these matrixes, you can deliver very accurate, targeted levels of learning.

There are a few tools and techniques that organizations can use to address the people part of the IT Infrastructure Library (ITIL) and enhance the training process. In ITIL service management you need to create processes like incident, problem and configuration management. However, most of the people who have roles in these ITIL processes have not been involved in developing them. If someone was not part of developing the incident management process, for example, it is harder for them to understand the nuances of the benefits the process delivers and adequately deal with the pressure that comes when this process is kicked off internally. The challenge is to expose your staff members to the ITIL processes and give them... More...

Professional Solutions
benefits, companies must take a different approach to outsourcing. First, they must determine whether it makes sense to outsource a process in the first place. This requires an understanding of the human and... More...
Mar 14, 2006
your question. Let me answer your question by first stating that "outsourcing governance" is not an option -- it's a requirement. In an era where we operate under laws like Sarbanes-Oxley, we can no longer use "ignorance" as an... More...
Mar 22, 2006
CIO News
As Satyam tries to recover, our blogger wonders if the company's troubles have had an impact on IT offshoring decisions...
As the topic of healthcare returns to the national stage, our blogger says standards for electronic health record...
Theories as to why BI SaaS vendor LucidEra will likely shut down are running rampant. Our blogger says look to the past...
CIO Columns
Cloud computing is met by many skeptics today, but during the next few years more standards will emerge and most concerns about cloud security and compliance will be addressed. Ten years from now, companies that sat on the sidelines and bypassed the cloud computing movement will find it hard to compete due to higher costs of assets, less flexibility, higher... More...
Outsourcing success depends on much more than creating a solid strategy and selecting a compatible vendor. Ongoing maintenance and management of supplier relationships are the true success factors in achieving long-term outsourcing benefits.

Here are some IT sourcing and procurement dos and don'ts to help you manage your outsourcing suppliers and... More...