Self-service technology is a must for institutions of higher learning, as millenials demand a customized educational experience...
Jun 18, 2010
The maxim of automated, self-service technologies goes something like this: Help others, help thyself. Whether it's an airline kiosk, employee-benefits ...
Apr 25, 2007
pillars of cloud provisioning: self-service, policy and automation. It's also time for IT departments to look at information technology as business technology (BT), an...
Jun 8, 2010
Self-service technologies help companies help themselves
Firms mull over blogs, but doubt business value
Nov 8, 2007
Read the full tip here
Oct 4, 2007
aspect of a private cloud is self-service, Wilson said. However, "a self-service portal does not guarantee self-service," he said. "Self-service needs to be layered on...
Jun 24, 2010
The greatest challenge for IT management today is to effectively support the needs of the systems...
Jul 22, 2003
CIO best practices in areas such as service-oriented architecture (SOA) implementation, IT Infrastructure Library (ITIL) and IT Service Management (ITSM), and the...
Jan 26, 2010
3. Failing to understand self-service and true production needs
Jun 29, 2010
have what I think are great business service ideas.
Admittedly, some of these business service ideas don't turn out quite the way I think they should. For example, many...
Aug 5, 2010
Eli Lilly uses RightScale Inc. for self-service provisioning. "[RightScale] has a much friendlier interface, with more metrics and controls, for our common users...
Jul 30, 2009
but a growing trend of software as a service may challenge the authority of IT managers even further because of the nontraditional way these services are...
Oct 3, 2006
to make complex business systems self-managing."
Autonomic computing is not new. IBM introduced the term in 2001 to describe a paradigm of computing that is...
Dec 4, 2007
systems group. "Making BI self-service … that is like gold; customers just serve themselves and are charged a fee."
By 2013, some form of business...
May 4, 2010
Dec 29, 2009
I have worked entirely via managed service providers (MSP). From design and tooling engineers to patent attorneys, I have yet to meet my MSPs in person. I know them by...
May 12, 2010
such a way that you can push it out to a self-service module, breaking the one-for-one barrier of the phone.
May 23, 2007
according to experts, who say the self-service aspect of cloud computing needs to be combined with metering through an automated portal. VMware Inc. is said to be...
Jul 8, 2010
Institute. "You need to split your service management implementations up into small, sharp pieces to show value to the business quickly."
In Butler's experience...
Oct 1, 2009
Aug 22, 2006
model, enterprises often gain a self-service interface so users can self-provision an application, or extra storage from an Infrastructure as a Service provider...
Aug 6, 2009
type of data query.
Jun 17, 2009
of contact center managers and self-service organizations, thanks to the flexibility they provide, home-based agents are expected to number 300,000 by 2010, nearly...
Jan 10, 2006
managers want to create higher service levels without adding headcount. This requires that existing personnel work more efficiently. In the best case...
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