Service Quality

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WEBCAST TITLE: 10 ways to improve IT service quality and reduce costs using an ITIL CMDB

SPEAKER: Hank Marquis, ITSM professional and CTO of itSM Solutions, LLC

DESCRIPTION...

Mar 8, 2007
an outsourcing agreement and a service-level agreement? If they are different, what are the defining elements of each? An outsourcing agreement is a business...
Mar 16, 2006
a business-driven approach to IT service. The nearly 50 books of the original ITIL framework provided a service lifecycle approach and insight into how to use IT...
Jun 21, 2007
information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created the ITIL in response to...
Jul 31, 2006
ITIL) V3 guidance emphasizes the service lifecycle for designing IT services. To implement these IT services, all interested parties -- including software...
Aug 29, 2007
performance optimization, service-level agreements and network measurement and management. He has more than 30 years' experience in design and...
Feb 5, 2008
Library (ITIL) version 3 Service Operation book offers guidance on how your organization can successfully manage a service through its production...
Sep 18, 2007
to-business sales calls. Customer service was always considered more complex and difficult to execute in a quality fashion, yet with pressures on the bottom line...
Mar 22, 2006
Core Practice Book 5 on Continual Service Improvement offers direction on how to ensure that a service delivers the maximum benefit. Following a live expert...
Sep 18, 2007

Proactive IT service level management

The greatest challenge for IT management today is to effectively support the needs of the systems...

Jul 22, 2003
performance optimization, service-level agreements and network measurement and management. He has more than 30 years' experience in design and...
Jun 4, 2007
accepted standard for improving IT service quality. This FAQ reviews the ITIL definition, training options and costs and ITIL-compatible tools...
Aug 19, 2009
offshore outsourcing. Its leading service providers offer quality services and maturing processes for managing the transition of work from in-house to the...
Jan 13, 2005
Assessing the SMB VoIP Market." With service providers, equipment manufacturers and resellers jostling for the SMB VoIP business, the marketing hype is...
Aug 30, 2005
and warranty as two aspects of service quality that have to be delivered to users. Utility is about fitness of purpose, while warranty is about fitness of use. One...
Sep 18, 2007
with offshore firms but without the quality, communication and cultural concerns, said Bill Hayduk, director of professional services.

"We're not going to match...

Oct 27, 2003
developing and managing technical service delivery and support systems for engineering and IT. Most recently he was the lead for implementing IT service...
Jun 3, 2008
your supplier performance, quality and cost.

SOURCE: Ethiosys Inc.
OFFERING: A guide to metrics for measuring the success of your IT outsourcing deal, such as...

Nov 5, 2009
the CEO of Alvaka Networks, a managed service provider in Huntington Beach, Calif., tells of meeting with the CFO of one client company, a firm with approximately $40...
Sep 25, 2003
reduce the total landed cost of your service or products? Are your own IT costs below industry averages? Do your processes and systems track and report on...
Jul 6, 2005
proposes that in order to improve service quality, IT must organize activities around standardized process and perform these activities repeatedly. By implementing...
as IT becomes more process and service driven.

Six Sigma is about people and processes. The Six Sigma methodology helps CIOs shift their focus from an internal...

Jun 25, 2009
you brokered a deal with an offshore service provider in India that seems too good to be true, it probably is.

Indian companies, forced to compete against their peers...

May 11, 2005
and use a CMDB (or manage an external service group that will do so for you) so they can be more productive. Your end users, internal or external, are potentially the...
Jan 23, 2008
Related KnowledgeStorm Content
Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
internal customers, quality service drives up employee productivity by ensuring that problems are resolved, questions are answered, and requests are...
Optimize Multi-vendor Voice and Data Networks for Service Quality, Responsiveness, and Cost of Delivery by CA Technologies.
solution improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources. CA's...
Elavon Achieves Greater Business Agility with CA Data Center Automation by CA Technologies.
while delivering high levels of service quality. This white paper shows you how automation helped one organization meet the demands of an aggressive growth strategy...
Building Solutions For Smarter Governments: Six Ways to Increase Responsiveness, Service Quality, Accountability and Taxpayer Value by IBM
citizen-centric, integrating their service delivery, coordinating programs and allowing a choice of access channels, as well as placing the most needed...
Assuring Application Service Quality From Start to Finish by CA Technologies.
During the Interactive IT Executive Forum Series, participants discussed strategies to increase workforce...
eGuide: ITSM basics and best practices by CA Technologies
efficiency without compromising service quality. Gain insight into how change management can free up time while improving availability and explore ten...
MANAGE and CONTROL IT services in the age of complexity. by Hewlett-Packard Company
approach improves your overall service quality.

In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business...
PGI halves the time-to-market for new products with cloud infrastructure solutions from CA Technologies by CA Technologies.
costs and increasing services quality.

Keeping up to date with the latest technology is crucial to maintain a competitive edge but with lengthly IT...
IPTV Test and Measurement Best Practices by Alcatel-Lucent
concerned with assuring IPTV service quality in a live operational environment. This paper focuses on providing a pragmatic set of test and measurement guidelines...
Reduce the Cost and Complexity of Multi-sourced IT Environments by Hewlett-Packard Company
in this supplier sprawl to improve service quality and reduce costs and risks.

Are you are struggling to keep track of all of the services your IT organization consumes?
...
Supporting Medical Imaging in the Cloud by Intel
more users without sacrificing service quality. Learn how they improved processing power, allowing them to meet the challenges of serving more users while handling...
Netherlands Railways uses optimization to grow ridership with minimum congestion and maximum efficiency by IBM
operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments.

The Netherlands Railways, the country's...
Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc.
overwhelms your system, service quality can suffer. Riverbed Stingray Traffic Manager helps guarantee service levels for your important users by defining...
Intel IT's Data Center Strategy for Business Transformation by Dell, Inc. and Intel®
of cost per service unit, service quality and resource utilization, businesses can closely monitor the value of their data center environment.  This white paper...
IBM: Redefining Enterprise Systems by IBM
security.

Data growth, mobility and service quality are presenting new challenges to today’s IT infrastructures. Keep reading to see why it is imperative for enterprises...
eGuide: Private Cloud Management, Costs and Advantages by IBM
if you highlight the costs, service quality, agility, landscape measurements of the different private cloud environments, it will be easier to make a business case...
Turning Cost Centers Into Dynamic Technology Assets by HP
This resource explores how consolidating your data center assets can help lower overall IT costs while successfully...
How Advanced is Your Enterprise’s iPhone, BlackBerry and Android Management? by BoxTone
costs, improve the performance and service quality of their mobility infrastructures and increase the security and protection of mobile access to data and network...
How to calculate the advantages of a private cloud to make a business case by Dell, Inc. and Intel®
to highlight cost, service quality, agility and landscape measures for each environment when discussing your cloud strategy.
ITIL® v3: What It Is and Why You Should Care by Global Knowledge
the business, control costs, improve quality, and balance resource allocations. Research shows a dramatic increase in ITIL adoption over the last few years. Studies...
What if There Were a Better Class of Cloud? by Alcatel-Lucent Enterprise
The Carrier Cloud is a superior class of public cloud services, which serves customers better and enables MSPs to...
Gartner: Best practices for I&O for cloud-readiness by ComputerWeekly.com
not capturing and leveraging their service management knowledge base effectively; that is, in picking up clues and learning from their past mistakes.

 

If processes...
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Jun 16, 2003
will be running most of their applications on Linux and Windows. If this thought made you shudder a year ago, chances are your take is somewhat different now. Statistics prove a growing number of shops are already increasing their use... More...
Jun 6, 2004